Privacy Policy

Kuwait Market ("Platform", "we", "us", or "our") is committed to protecting the privacy of our users, including factories, merchants, and customers. This Privacy Policy explains how we collect, use, store, and protect your personal and business information when you use our B2B2C industrial marketplace.

By using Kuwait Market, you consent to the practices described in this Privacy Policy.

2.1. Account Information

• Customers: Name, email address, phone number, password (encrypted), delivery addresses
• Factories: Company name, commercial license, tax ID, registration number, admin contact details, business address, company description, logo, uploaded documents (commercial license, tax certificate)
• Merchants: Company name, commercial license, tax ID, registration number, admin contact details, business address, company description, logo, uploaded documents

2.2. Transaction Data

• Order history, payment information, invoices, and delivery records
• Pricing arrangements between factories and merchants
• Product listings, inventory levels, and catalog information

2.3. Usage Data

• IP address, browser type, device information
• Pages visited, features used, session duration
• Login history and security events

2.4. Communication Data

• Messages between trading partners on the Platform
• Support inquiries and correspondence
• Notification preferences

We use collected information for the following purposes:

• Account Management: Creating and maintaining your account, verifying identity and business credentials
• Platform Operations: Processing orders, facilitating transactions between factories, merchants, and customers
• Business Verification: Reviewing factory and merchant registration applications for admin approval
• Communication: Sending order confirmations, shipping updates, email verification codes, and important Platform notifications
• Security: Detecting fraud, preventing unauthorized access, and maintaining Platform integrity
• Improvement: Analyzing usage patterns to improve Platform features and user experience
• Legal Compliance: Meeting regulatory requirements under Kuwaiti law

4.1. Between Trading Partners

When a transaction occurs, we share necessary information between the parties involved:

• Factories receive buyer information needed to fulfill orders
• Merchants receive product and shipping information from factories
• Customers receive seller and shipping information for their orders

4.2. With Service Providers

We may share information with trusted third-party service providers for:

• Payment processing
• Email delivery services
• Cloud hosting and data storage
• Analytics services

4.3. Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect the rights, safety, or property of Kuwait Market, our users, or others.

4.4. We Do Not Sell

We do not sell your personal or business information to third parties for marketing purposes.

We implement appropriate security measures to protect your information:

• Passwords are encrypted using BCrypt hashing
• OTP verification codes are hashed before storage
• Data transmission is protected via HTTPS/TLS encryption
• Account lockout mechanisms after failed login attempts
• JWT-based authentication with token rotation
• Regular security reviews and updates

While we take reasonable measures to protect your data, no system is completely secure. You are responsible for maintaining the security of your account credentials.

6.1. Active Accounts: We retain your information for as long as your account is active and as needed to provide our services.

6.2. Closed Accounts: Upon account closure, we retain transaction records for a period required by applicable law (typically 5 years for commercial records under Kuwaiti law).

6.3. Verification Documents: Business documents submitted during registration are retained for the duration of the business relationship and as required by law.

6.4. Logs and Analytics: Usage logs and analytics data are retained for up to 24 months.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate personal data through your account settings
• Deletion: Request deletion of your account and personal data, subject to legal retention requirements
• Portability: Request your data in a structured, commonly used format
• Objection: Object to certain processing of your personal data
• Withdraw Consent: Withdraw consent for optional data processing at any time

To exercise these rights, contact us at [email protected].

8.1. We use essential cookies to maintain your session and authentication state.

8.2. We use local storage for authentication tokens and user preferences (language, theme).

8.3. We may use analytics cookies to understand Platform usage. You can manage cookie preferences through your browser settings.

Kuwait Market is a business platform and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the information.

Your information is primarily stored and processed in Kuwait. If data is transferred to other jurisdictions for hosting or processing purposes, we ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or Platform notification. The "Last updated" date at the top indicates when the policy was last revised. Continued use of the Platform after changes constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your data rights, contact us at:

Kuwait Market - Privacy Team
Email: [email protected]
Kuwait